Refund Policy of MindfulJourneys
Last updated: April 1, 2023
Thank you for your purchase from MindfulJourneys. We take pride in the quality of the freshly prepared food and services provided to our customers. However, we understand that sometimes, you may need to request a refund. The following policy sets out the circumstances under which we may offer a refund and how to go about requesting one.
Refund Eligibility
Refunds for products purchased from MindfulJourneys are subject to the following conditions:
- Incorrect Order: If you receive food that is different from the order you placed, you are eligible for a refund or replacement.
- Food Quality: If the food you received was not up to the standards promised, please contact us immediately with details of your concern.
- Order Cancellation: If you wish to cancel your order, please do so at least one hour before the scheduled delivery or pickup to avoid charges.
How to Request a Refund
If you believe you are entitled to a refund, please contact us at +39 06 6938 0537 or visit our website at mindfuljourneys.sbs and fill out a refund request form. Please provide us with your order number, contact details, and an explanation of the issue.
Processing Refunds
Once your refund request is received, our team will investigate and, if approved, will initiate a refund to your original payment method within 7 business days. You will be notified once the process is completed.
Refund Amount
The refund amount may be a partial or full refund depending on the situation. Delivery charges are non-refundable unless the entire order is incorrect or of unsatisfactory quality.
Non-refundable items
Gift cards and promotional deals are non-refundable. Additionally, perishable goods such as our pizzas and other food items cannot be returned once delivery has been accepted, unless they meet the conditions stated above under Refund Eligibility.
Exchanges
MindfulJourneys does not offer product exchanges due to the perishable nature of our products. However, if you have any issue with the product received, please contact us for a resolution.
Contact Information
If you have any questions or concerns regarding your order or this Refund Policy, please contact us using the following details:
- Phone: +39 06 6938 0537
- Website: mindfuljourneys.sbs
- Address: Via della Vite 15, Rome, 00187, Italy
Policy Amendments
MindfulJourneys reserves the right to update or amend this Refund Policy at any time without prior notice. The current version of our policy will always be posted on our website, and we encourage customers to review it regularly.